We know you’ve been waiting to hear from us about what we’re doing to help customers keep their policies in the face of Covid-19. We’re working hard on a package of practical retention initiatives designed to meet customers’ needs. We’ll confirm the details with you as soon as we can.
But in the meantime here’s some clarity on what we can do right now to support customers dealing with hardship:
- Premium holiday option – up to 12 months on select Life, Survivor’s Income and TPD covers
- Leave without pay option – up to 12 months on select Income Protection and Monthly Mortgage Repayment covers
- Retention tools – on a case by case basis our Retention team can help customers with making up missed payments, reinstating cover or a premium freeze or temporary hold
It’s important you check these details or the policy wording as some of the options stop cover for the period that the premiums aren’t paid. We will update this page as we get an update from them soon but, in the meantime, if you have any questions please get in touch with Sam Kodi by clicking the button below.
Thanks for your ongoing support – we’re right behind you during these uncertain times.
Last Updated 25 March 2020