ASB Financial Support Request



The following information is current as at 24 March 2020, keep coming back here for the latest information.

ASB has looked after our customers in the face of many challenges over the years, and we’ll continue to do the right thing for our people, our customers and our communities as New Zealand manages the impacts of the COVID-19 (coronavirus) pandemic.

We know it’s more important than ever that we help you take care of your financial wellbeing, so you can concentrate on looking after yourself and your loved ones.

We promise to do what Kiwis do best: stand by each other in the face of a challenge. Together, we can discuss your financial wellbeing and identify options tailored to your needs. Let’s plan and face these challenges head on.

We understand that this is concerning and our team are here to help. Our call centre is experiencing unprecedented call volumes, please use the enquiry form and our team will get back to you as soon as they can.

Below is information on the support that is only available for COVID-19 impacted ASB customers. Please click on the link below to submit your ASB Financial Support Request.

Stance on E-Signatures and Video Conference Meetings:

ASB will accept the document being emailed from the applicant without the need for a physical signature.

The email from the applicant must contain the general declaration document and the email needs to state the applicant’s name. Where more than one applicant, the names of all applicants stating that they agree to all the terms within the general declaration need to be entered.

ASB will allow Video conferencing to ensure advisers can physically confirm clients ID.  Face Time and Messenger are viable forms of video conferencing that will be accepted by ASB.


Financial support for your needs

There are three types of support available: assistance, access, and relief. Customers can apply for support from any or all of the three types. For more information, select the support category that best applies to your circumstances below.

Government Support Package

The New Zealand Government has released a support package for employees and beneficiaries. The package includes leave and self-isolation support, wage subsidies for eligible employers and boosts to Government benefit payments. Check here to see whether you can benefit from the package.

Answers to your questions on COVID-19 and your financial wellbeing